Return policy

Our refund and return policy is valid for 30 days. If 30 days have passed since you received your item, unfortunately, we are unable to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your return does not meet these conditions, we will not be able to accept your items and they will be refused and returned to you.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

An item with obvious signs of use
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied automatically to your original payment method within 3 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

Check your bank account again
Contact your credit card company as it may take 3 business days to process
Contact your bank for further information

If you have done all these and still have not received your refund, please contact us.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, please email us and send your item to:

Magic Toy Park
37 Avondale Drive, Kembla Heights, NSW 2526, Australia

Shipping Returns

To return your product, please mail it to:
Magic Toy Park
37 Avondale Drive, Kembla Heights, NSW 2526, Australia

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.

In the Event of Damage

Please inspect your product upon receipt. Any damage must be noted on the delivery receipt and reported within 14 days.

Damage not reported within this period will be considered your responsibility and not covered under warranty.

We will work with you to resolve issues satisfactorily. If you choose to return damaged merchandise, purchase price, taxes, and shipping costs will be refunded.

Proof of Purchase

Proof of purchase in the form of an original receipt is required for all exchanges, returns, or service claims.

Credits and Refunds

Taxes paid will be refunded
Shipping costs are non-refundable unless the item has a manufacturing defect or was damaged in transit
A restocking fee may be applied for returns or exchanges not related to manufacturer defect or damage (in accordance with Australian Consumer Law)
Refunds will be issued to the original form of payment except for cash/check purchases, which may take up to 3 business days for processing via company cheque
Reward certificates used on purchases will be forfeited upon return unless exchanged for items of equal or greater value
Items returned due to size issues will be refunded as store credit only, less shipping and/or restocking fees

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