Shipping policy

Thank you for visiting and shopping at MagicToyPark 🐾. We are committed to delivering your pet’s favorite products quickly and safely. The following terms outline our shipping policy.

Processing Time

  • All orders are verified, quality-checked for pet safety, and carefully packaged within 1–3 business days after being placed.

  • During peak periods or promotional sales, processing may be slightly delayed. If there is a significant delay, we will notify you by email or phone.

Shipping Time

This refers to the time it takes for items to ship from our fulfillment centre to your doorstep.

  • Standard Delivery: 7–15 business days

  • Expedited Delivery: 3–7 business days

Total Estimated Delivery Time (Processing + Shipping):

  • Standard Shipping: 8–18 business days

  • Expedited Shipping: 4–10 business days

⚠️ Please note: Shipping delays may occasionally occur due to courier issues, customs checks, or severe weather.

Shipping Rates & Delivery Estimates

Shipping Method Condition Cost
Standard Shipping Order value $0 – $89.99 AUD $12 AUD
Expedited Shipping All orders $25 AUD
Free Shipping Orders $90 AUD and up $0 AUD

Shipment Confirmation & Tracking

  • Once your order has been shipped, you will receive an email confirmation with a tracking number.

  • Tracking details typically become active within 24 hours.

Damages or Missing Items

At MagicToyPark, we pack every product with care to ensure it arrives safely for your pets. However, we are not responsible for products damaged or lost during shipping.

  • If your order arrives damaged, please contact the courier directly to file a claim.

  • Be sure to keep all original packaging materials and the damaged items when filing your claim.

  • If you need assistance, contact us and we’ll be happy to help guide you through the process.

Contact Us

If you have any questions regarding your shipment or need further support, please contact us:

📍 Business Address: 59 Main Street, Kalyan, South Australia 5308, Australia
📞 Phone Number: +61 8 8265 4542
✉️ Email: info@magictoypark.com

At MagicToyPark, we know your pets are part of the family — and we work hard to ensure their treats, toys, and essentials reach you safely and on time. 🐶🐱